TQM Yellow Belt Certification Practice Exam - Prep & Study Guide

Internal customers are individuals or groups within an organization who rely on each other to complete their tasks and achieve overall organizational objectives. This concept highlights the interactions and relationships between different departments or teams. Employees within the organization are considered internal customers because their work is interdependent; for example, the HR department supports other departments by managing recruitment, benefits, and training. Similarly, IT supports all employees with technology needs. Fostering good relationships among internal customers can lead to improved collaboration, efficiency, and overall organizational performance, as each employee's input is crucial to fulfilling the organization's goals.